Privacy Policy

Last Updated: January 2025

1. Information We Collect

At Riya Coaching, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and enroll in our coaching programs.

1.1 Personal Information

We collect information that you provide directly to us when you:

• Create an account or register for a course
• Fill out inquiry or admission forms
• Subscribe to our newsletter or updates
• Contact us through our contact form or support channels
• Participate in tests, assessments, or feedback surveys

This information may include:

• Full name and contact information (email, phone number)
• Address and location details
• Academic details and course preferences
• Payment information (processed securely through third-party processors)
• Account credentials (username, password)

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and approximate location
• Browser type, version, and language
• Operating system and device information
• Pages visited, time spent, and navigation patterns
• Referring website addresses
• Search terms used on our website

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, though this may affect website functionality.

2. How We Use Your Information

We use the collected information for various purposes to provide and improve our coaching services:

2.1 Course Management and Student Support

• Process and manage course enrollments
• Send confirmations, schedules, and class updates
• Share study material, assignments, and results
• Provide academic support and doubt-solving assistance

2.2 Communication

• Respond to your inquiries and support requests
• Send important notifications about classes, exams, and results
• Share updates about new batches, courses, and offers (with your consent)

2.3 Improvement and Analytics

• Improve our website, courses, and teaching methods
• Analyze usage patterns and student performance
• Enhance user experience and content relevance

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

3.1 Local Storage

Your non-sensitive data may be stored locally in your browser using local storage technology. This includes:

• Basic preferences and recent activity
• Session-related data to improve user experience

3.2 Security Measures

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure payment processing through certified third-party providers
• Access controls and authentication protocols
• Regular security reviews and updates

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

• Payment gateways for processing fee payments
• Communication platforms for sending notifications and emails
• IT and hosting providers for website and system maintenance

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security incidents

5. Your Rights

You have the following rights regarding your personal information:

• Access, review, and update your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

6. Children's Privacy

Our services are primarily intended for students. For students under 18, we expect parents or guardians to supervise their use of our website and services. We do not knowingly collect personal information from children without appropriate consent.

7. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the "Last Updated" date and posting the revised policy on this page.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We will respond to your inquiry as soon as possible and address any privacy concerns promptly.